General Questions

Who uses Total PT Fitness?

Total PT Fitness is designed for personal trainers, wellness coaches and other related fitness and health professionals.

How does it work?

Trainers can use Total PT Fitness to train clients online and in person. Trainers can provide fitness test and track those results. Exercise and fitness programs can be created by trainers and provided to clients either in printed form or as an online link with video. All clients have access to a personalized website/portal which is branded with the trainer company name and information. This client website allows the client to access all their tests, test results and exercise programs.

You pay us a monthly fee for the number of clients you need and you charge your clients your monthly training fee. For example a trainer may pay $4/month for a client and then charge the client $50/month for training services.

Can my patients and clients see the programs on their iPad, iPhone, android tablet and smart phones?

Yes. All your client needs is a home computer, laptop or mobile device with internet access.

Do I need to download or install software?

No, Total PT Fitness is a web based program so no software installation is needed. All you need is a browser and access to the internet.

Can I access Total PT Fitness anywhere?

Essentially, yes, anywhere you can access the internet including your iPad or Android mobile tablet.

How do I sign up?

Signing up is easy. Go to this link and create your account.

Is there a demo or trial version I can try?

Yes, we offer a free 30 day Trial. To sign up for the free trial, click on this link.

How does the Trial work?

You have unlimited access to all features and can use the system for up to 5 clients. No credit card is required. At the end of 30 days either sign up to continue training clients or let the trial expire no obligation.

Do you provide free online demonstrations?

Customer service is our priority. We can provide online demos and training for Total PT Fitness (by appointment). Call or email for details, sales@TotalPTfitness.com or 800-750-2756, ext 2.

How many clients can be entered?

The basic plan is for 5 clients but you can sign up for as many clients as you need. See Price Plans for more information.

How many video exercise programs or fitness tests can I give out?

There is no limit to the number of programs or fitness tests that be issued.

Can I put in my company information and logo?

Yes, Total PT Fitness will brand your clients personal web portal and all handouts with all your company information.

Can I get access to my data?

Yes, as long as your account is active, you can access all your exercise routines, tests and client information.

Is the client data safe?

Yes, Total PT Fitness uses the latest in encryption technology, and uses multiple and redundant servers for uninterrupted service and data backup.

How many videos are in the library?

Total PT Fitness currently has thousands of exercises.

How often is content added?

Content is added approximately every 6 months.

Can I add my own video exercises?

Yes, it is possible to add your own custom exercise video and tests.

What about upgrades and how much do they cost?

Upgrades, updates, and new features are constantly being added. Since Total PT Fitness is web based program, there is no charge for updates or expanded content.

Can I create protocols or pre-designed workouts?

Yes. You can create your own, modify them if desired or remove them.

If I add my own exercises and videos, will other people be able to see them and use them?

No, if you add content to your account, only you will have access to that content.

Can clients print their own programs?

Yes, when you send a video program to your patient or client, they have the option to print a paper handout, either with B/W line art or photos.

Payment and Membership Questions

How do I pay for membership?

We accept Mastercard, Visa, American Express and Discover. If your facility requires the use of a purchase order, contact us.

What are my membership options?

Membership is monthly and is based on the number of clients. It is possible to sign up for a year to gain additional savings.

Can I change my membership?

Yes, you can always switch your monthly plan to a yearly plan to obtain more savings.

Do I have to sign a contract?

No you can cancel at any time before the end of your payment cycle. Subscriptions are automatically renewed unless canceled.

Can more than one person use the same account?

It depends on the number of clients. At higher level client numbers, the membership includes additional trainers.

Will I get a receipt?

Total PT Fitness has a special administrative page which allows the user to see current membership plan and to print receipts any time.

Who do I contact about billing issues?

Contact us at Support@TotalPTfitness.com

Can I change my password?

Yes, a member may change their password at any time.

If I cancel do I get a refund?

All monthly and annual memberships are non-refundable, please note we offer a free 30 day trial before signing up.

Is there an alternative to a subscription service?

Yes, we offer non web based software which is a onetime license fee and installs on a Windows computer. Gif that is your preference, go to our sister website http://www.bioexsystems.com for more information.

Support and Technical Questions

What kind of computers and devices will Total PT Fitness Work on?

Total PT Fitness can be used on any Windows or Mac computer with a browser and access to the internet. It also works on the iPad or Droid based pads as well. Exercise programs can be viewed on any browser, tablet or smartphone (Apple iPhone, Google Android, etc.).

What are the system requirements?

Web browsers including and after IE 9, Safari 5, Firefox 3.6 and Chrome 15 are required. We cannot guarantee but browsers in older versions should work, too.

What are the phone system requirements to view Exercise Programs?

Any phone that support HTML5 in its browser. That includes iPhones, Android phones with version 2.2 or better (that is over 90% of android phones), Windows phones, Blackberry phones with version 7 or better, and most other phones.

Does Total PT Fitness provide technical support?

We provide support and help with task and navigation related to Total PT Fitness. However, since it is a web based program, we do not provide technical support for your computer or issues with your internet provider.

Who do I contact for more help?

Support@TotalPTFitness.com or call us at (800) 750-2756 x3